FAQs
Q. How do I know what size to choose?
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A. We advise when choosing a Picklefish Product that you check our size charts here and measure your child before buying an item. This is especially important with our swim nappies. If you are unsure how to measure your child please contact us for advice and assistance. We prefer measurements in centimeters.
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Q. I have some adaptions I want to my order how can I request them?
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A. We get asked frequently for changes to our Picklefish Products so feel free to message, email or contact us via our Instagram or Facebook pages if you need to discuss your specific needs. We do our best to accommodate you.
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Q. I want to pickup my order is that Possible?
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A. We offer a pickup service from our workshop in Rolleston, Canterbury Its best that you get in contact to arrange pickup if needed. Please use the code PICKUP for free shipping and contact us to organise.
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Q. How long will my order take to ship?
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A. Most items are in stock and will be shipped usually next day. However some items will be Made to Order which can delay your order, this can mean your order won't ship for about 2 weeks. If you have custom adaptions or extra additions to your order this can mean a delay. We endeavour to get orders out as quickly as possible but this depends on the amount of orders we have and whether items are in stock or not. If you are not sure please get in touch. During school holidays, long weekends, and periods of sickness we do our best to notify you if your order will be delayed. We are slower to make orders during those times.
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Q. Are my items made in New Zealand?
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A. Yes! We sew all and design 99% of all items we offer here in New Zealand from imported product. In stock items are usually not customised or able to be adjusted. However you can get in contact and discuss specific needs which is what we are known for. Because we sew and design our own items we can also adjust as needed. But as a small business that means we are often very busy and things can take longer than anticipated. Please see above for turn around time for your orders.
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Q. Does Picklefish NZ work sustainably?
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A. We here at Picklefish NZ strive to use recycled and sustainable packaging in all our shipping. We use eco produced paper for all our printing including the label that is shipped. We use compostable shipping bags and cellophane packaging for your orders. We try to source as many products as possible in NZ to cut down our carbon miles and support the local economy. We often strive to use Organic or recycled products. That includes our reclaimed Nylon and polyester often used in our swim nappies and swimwear. Often our swimwear is made from reclaimed nylon from old fishing nets would you believe? Our organic knits also use Oeko Tex certified inks so you know they are safe. We import a lot of our fabrics and don't always know the supply chain and how they are produced but we work very hard to source as sustainably and eco consciously as we can. Its not always possible to do so. Our swim nappies and pull-ups are removing disposable ones from the eco system and we are happy about that!
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